Creating re-engagement surveys for win-backs
ChatGPT can be a valuable tool in creating re-engagement surveys for win-backs. As a large language model trained by OpenAI, ChatGPT has the ability to generate high-quality survey questions based on a variety of inputs, including your brand's messaging and previous customer feedback. By providing ChatGPT with specific prompts and details about your target audience, you can quickly generate personalized survey questions that are designed to re-engage inactive customers and win them back to your brand. To get the most out of ChatGPT, it's important to provide clear and concise prompts, use specific language that aligns with your brand's tone and voice, and review the generated questions carefully to ensure they are relevant and actionable.
Prompts
"In an effort to improve and provide a superior experience, we kindly request you to elaborate on the specific reasons that led to your decision of discontinuing the use of our [product/service] from [company]. Please provide a detailed explanation focusing on factors such as the product's functionality, customer service experience, pricing, or any other elements that may have influenced your choice. Additionally, we would appreciate if you could suggest any improvements or changes that you believe would have retained your patronage. Your valuable feedback is instrumental in our continuous journey towards betterment."
"How likely are you to consider using [company] again in the future?"
"What improvements could we make to our [product/service] to encourage you to use it again?"
"How often did you use [company's product/service] when you were a customer?"
"What other products or services would you like to see offered by [company] in the future?"